Refund policy

At BS Apparel, we are committed to delivering quality and consistency in every order. If, for any reason, you are not satisfied with your purchase, please review our policy below.

1. Return Eligibility (7 Working Days)

Customers may request a return within 7 working days from the date of delivery.

To qualify, items must meet all of the following conditions:

  • Unworn, unused, and unwashed

  • Free from stains, odors, or damage

  • In original packaging with all tags attached

  • Accompanied by proof of purchase (order number/invoice)

BS Apparel reserves the right to refuse returns that do not meet these conditions.

To initiate a return:

📧 binsaadapparel@gmail.com
📞 0311-1177756

Returns sent without prior approval will not be accepted.

2. Sale & Promotional Items

  • Items purchased on sale, discount, or promotional offers are not eligible for refunds.

  • Such items may only be exchanged within 7 working days, subject to stock availability.

  • If the requested size is unavailable, a voucher will be issued instead.

3. Exchange Policy

Exchanges are subject to:

  • Stock availability

  • Successful quality inspection upon return

Once the returned item is received and approved, customers may receive:

  • A replacement item (if available), or

  • A voucher code valid for future purchases

Exchange processing may take 4–7 working days after receiving the return.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.

Please provide:

  • Order number

  • Clear photos showing the issue

Contact details:

📧 binsaadapparel@gmail.com
📞 0311-1177756

Failure to report within 48 hours may result in claim rejection.

5. Refund Process

If your return is approved:

  • Refunds will be processed to the original payment method.

  • Processing time may take 5–10 working days, depending on your bank or payment provider.

  • Shipping charges (if applicable) are non-refundable unless the error is from BS Apparel.

BS Apparel reserves the right to deduct shipping or handling charges where applicable.

6. Important Notes

  • Minor measurement variations (1–1.5 inches) due to stitching or cutting are not considered defects.

  • Slight color differences due to lighting or screen resolution are not classified as faults.

  • Products that fail quality inspection will be returned to the customer.

Contact Information

📧 binsaadapparel@gmail.com
📞 0311-1177756