Frequently Asked Questions (FAQ)

1. How long does delivery take?

Orders within Karachi are delivered the next day.
Orders to other cities in Pakistan typically arrive within 2–5 working days.
Delivery times may be slightly longer during holidays or special events.

2. Can I return or exchange an item?

Yes, items can be returned or exchanged within 14 days of delivery.
Items must be unused, unworn, unwashed, and in original condition with tags attached.
Sale items or items purchased during special events are eligible for exchange only.

3. How do I place an order?

Simply browse our collection, select your items, and follow the checkout process on the website.

4. What payment methods do you accept?

We accept bank transfers, credit/debit cards, and Cash on Delivery (COD) where available.

5. How can I track my order?

You will receive updates via WhatsApp once your order is shipped.
For any tracking inquiries, contact us at 03111177756.

6. What if I receive a defective or incorrect item?

Contact us immediately via WhatsApp or call. We will assist with a return or exchange according to our Return & Exchange Policy.

7. Can I change my order after placing it?

Orders can only be modified if they have not yet been processed for shipping. Contact us promptly to check.

8. How do I care for my clothing?

Follow the care instructions on the label to maintain the quality and longevity of your garments.

9. Do you restock items that are out of stock?

Yes, popular items are restocked regularly. Sign up for notifications on the product page to know when your size or style is available.

10. Are your products locally made?

Yes, all our clothing is proudly made in Pakistan, with attention to detail and quality craftsmanship.

11. Can I request a specific size or fit?

We recommend checking our Size & Fit Guide before ordering. For any additional guidance, contact us via WhatsApp.

12. How do I contact customer support?

WhatsApp or call us at 03111177756. Our team responds promptly and is ready to assist with orders, sizing, or product questions.

13. Do you offer international shipping?

Currently, we deliver within Pakistan only, but we plan to expand in the near future.